Services

training

 

It’s our primary conceit of imparting training to the candidates who finds for a suitable and sustainable career coherent with their aspiration. Our main motto is to boost-up their confidence level in particularly who are looking to become whiz in their respective area of interest

Training

It’s our primary conceit of imparting training to the candidates who finds for a suitable and sustainable career coherent with their aspiration. Our main motto is to boost-up their confidence level in particularly who are looking to become whiz in their respective area of interest.

COURSES

Course Offerings

Technical Training

Our major focus on technical aspect is to hit hard on the communication sectors, i.e. Avaya, Cisco, Genesys & Amazon Web Services (AWS); for the reason, that irrespective of any business it is the Communication & Networking system plays a vital role by building bridge between client, customer & employees. In the present market scenario, corporates have come forward to invest more in communication system with a view to save money in a longer run basis and it is easily scalable as and when the company grows. Apparently, it can build more spaces for collaboration and keep intact of every single point of contact. Thus, the opportunities dealt in the communication & networking division seem to have exponentially increased.

Soft Skill Training

Due to increasing job market, every job seeker needs that extra edge, which sets them apart from others. In view of this fact, we organize a preparatory workshop with qualified personnel by imbuing candidate by enhancing their communication skill, interview skills, mock interviews, business & telephonic etiquette/s, resume building etc., better yet, the training will be, by way of experiential learning thru which candidate can sense the feel of business workaround realistically and gain confidence & competitiveness to contest.

Technical Training

Products under Technical Training

Avavya

->Avaya Aura Communication Manager 7.x (CM - ACD / PBX)

->Avaya Application Enablement Server 7.x (AES - Middleware for Telephony APIs)

->Avaya System Manager 7.x (SMGR)

->Avaya Session Manager (SM - SIP Server)

->Avaya Session Border Controller

->Avaya Aura Contact Center (AACC - For Call queueing, Agent Login to recieve calls, mails and chat)

->Avaya Aura Experience Portal (AAEP ~ for IVR Development)

->Proactive Outreach Manager (POM ~ Outbound IVR, SMS, Email)

->Avaya Contact Recorder (ACR - to record voice calls in contact center)

->Avaya Quality Monitoring (QM - To record screens)

->Avaya Work Force Management (WFM - To Schedule the resources, Forecasting and Scheduling)

->Avaya Equinox (Video Conferencing Solution)

->Oracle Social Relationship Manager (SRM - )

->Windows 2012 / 2016 DNS Server

->MSSQL Server 2014 Standard (For WFM and QM)

Amazon Web Service (AWS)

->Introduction to Cloud Computing

->Intro to Amazon AWS

->Discussion on Use Cases

->About the AWS Certified Solutions Architect

->Associate Certification

->The AWS Global Infrastructure

CISCO

->Cisco Unified Contact Center Enterprise with CVP Ver 11.0

->Cisco Unified CCE Core Components

->Cisco Unified CCE/ICM

->Cisco Unified CCE Options

->Call Flow Types

->Cisco Unified CM

->Cisco Unified CCE/Intelligent Contact Manager

->Cisco Unified CVP

->Cisco Finesse

->Upgrading ICM

Genesys

->Genesys Framework 8.5

->Genesys E-Services 8.5

->Genesys Composer tool - IVR Development and Routing 

->Genesys SIP server 8.5

->Genesys Interaction Server 8.5

->Genesys UCS DB 8.5 

->Genesys Voice Platform 8.5

->Genesys IWD 8.5

->Genesys ORS & URS

Get In Touch

True Talents Consulting Pvt. Ltd

Email: gomes@true-talent.com

Landline: 044 - 48632762/82