It’s our primary conceit of imparting training to the candidates who finds for a suitable and sustainable career coherent with their aspiration. Our main motto is to boost-up their confidence level in particularly who are looking to become whiz in their respective area of interest
We Can Do it All
The entire training methodology will be a gamut of every aspect towards the subject & it will be, by way of experiential learning; so candidate could feel the entire visibility/viability of the work & workaround present in the corporate eco-system.
By this way, we can align the candidate skill to meet up with the demands of the industry in line with the present trend and latter, craft them to become properly employable. This methodology help to get their first/better job, sustaining it and progress in it effortlessly.
Each candidate will be assessed in their desired are of skill before a suitable counselling/training would be advised/provided unto them. Over the top, it helps them to expedite on to build their career and spun them to progress and excel in the platform they embark upon.
Try Our Two Different Training Process
Our major focus on the technical aspect is to hit hard on the communication sectors, i.e. Avaya, Cisco, Genesys & Amazon Web Services (AWS); for the reason, that irrespective of any business it is the Communication & Networking system plays a vital role by building a bridge between client, customer & employees.
In the present market scenario, corporates have come forward to invest more in a communication system with a view to save money in a long run basis
Soft Skill Training
Due to the increasing job market, every job seeker needs that extra edge, which sets them apart from others.
In view of this fact, we organize a preparatory workshop with qualified personnel by imbuing candidate by enhancing their communication skill, interview skills, mock interviews, business & telephonic etiquette/s, resume building etc.,
Better yet, the training will be, by way of experiential learning thru which candidate can sense the feel of business workaround realistically and gain confidence & competitiveness to contest.
Products Under Technical Training
It is easily scalable as and when the company grows. Apparently, it can build more spaces for collaboration and keep intact of every single point of contact. Thus, the opportunities dealt in the communication & networking division seem to have exponentially increased.
- Avaya Aura Communication Manager 7.x (CM – ACD / PBX)
- Avaya Application Enablement Server 7.x (AES – Middleware for Telephony APIs)
- Avaya System Manager 7.x (SMGR)
- Avaya Session Manager (SM – SIP Server)
- Avaya Session Border Controller
- Avaya Aura Contact Center (AACC – For Call queueing, Agent Login to recieve calls, mails and chat)
- Avaya Aura Experience Portal (AAEP ~ for IVR Development)
- Proactive Outreach Manager (POM ~ Outbound IVR, SMS, Email)
- Avaya Contact Recorder (ACR – to record voice calls in contact center)
- Avaya Quality Monitoring (QM – To record screens)
- Avaya Work Force Management (WFM – To Schedule the resources, Forecasting and Scheduling)
- Avaya Equinox (Video Conferencing Solution)
- Oracle Social Relationship Manager (SRM – )
- Windows 2012 / 2016 DNS Server
- MSSQL Server 2014 Standard (For WFM and QM)
- Cisco Unified Contact Center Enterprise with CVP Ver 11.0
- Cisco Unified CCE Core Components
- Cisco Unified CCE/ICM
- Cisco Unified CCE Options
- Call Flow Types
- Cisco Unified CM
- Cisco Unified CCE/Intelligent Contact Manager
- Cisco Unified CVP
- Cisco Finesse
- Upgrading ICM
- Genesys Framework 8.5
- Genesys E-Services 8.5
- Genesys Composer tool – IVR Development and Routing
- Genesys SIP server 8.5
- Genesys Interaction Server 8.5
- Genesys UCS DB 8.5
- Genesys Voice Platform 8.5
- Genesys IWD 8.5
- Genesys ORS & URS
- Introduction to Cloud Computing
- Intro to Amazon AWS
- Discussion on Use Cases
- About the AWS Certified Solutions Architect
- Associate Certification
- The AWS Global Infrastructure
From Our Founder
Make Your Own Opportunities
At True Talents, we focus on providing HR services as one stop shop solution for any industry recruitment. We are job consultants in the industry specializing in all verticals ranging from Information Technology, IT Enabled services, Telecom, Manufacturing, Healthcare. True Talent is unique amongst other consultant by having an expanding Data Base Management for candidates with various skills and qualification. Our expert professionals are the bench mark in the industry for meeting client expectation, by placing the right resource in the right time.